counterservice

Scan For Help Tecnhology

Developed for retailers to provide a better service experience, robust data analytics and increase sales conversion.

Flow of CounterService utilities within a retail store.
  • Web app based —no third party app to download, maintain, and support.
  • No SMS charges —low cost.
  • Serve up to 10 different departments from one single web app.
  • Robust dashboard and data analytics.
  • High reliability —no down time / no maintenance.

case studies

Jewlery Department

Jewelry department inside a retail store.
  • Staff levels do not allow the Jewelry Dept. to be staffed full time.
  • How do customers communicate to store associates that they need help to purchase?
  • How do associates communicate back to customers that help is on the way?
  • How do associates manage waiting customers in a non-linear environment?

How CounterService Helps Customers

QR Code that can be scanned for help.
Scan department specific QR code
Phone application with a button that can be pressed for assistance.
Press the red button
Phone application showing confirmation of assistance.
Get confirmation that an associate was called
Phone application showing that assistance is on the way.
Get notified that your call was received and help is on the way

Handbags Department

  • How do customers communicate to store associates that they need help to purchase?
  • How do associates communicate back to customers that help is on the way?
  • How do associates manage waiting customers in a non-linear environment?
Press for assistance button in handbags department.

How CounterService Helps Stores

  • Associates are notified with both audio and visual prompts on TC57.
  • Service requests are populated, numbered and color coded to indicate duration of customer wait time.
CounterService app notifies store clerk of customer waiting for assistance.
TC57 will emit an audio chime and display text message
CounterService app shows available requests.
Associate can see + accept color coded service request
CounterService app shows completed requests.
Associate can close out service request when complete

Virtual Checkout

Checkout counter at a retail store.
  • Establish dedicated VIP Virtual Check out.
  • Improve guest perception of shorter line —a non-linear line.
  • Improve guest experience- perceived wait is shorter.

The Virtual Checkout Process

QR Code
Scan virtual checkout QR code
CounterService app showing a button to join the virtual queue.
Customers simply press the red button to join the virtual checkout line
CounterService app showing the customer their place in the virtual queue.
Customers always know their place in line with dynamic updates
Store clerk calls the next guest using the CounterService app.
Cashier calls the next guest forward on the TC57