call forward

Call Forwarding Systems

Long customer lines and delays at checkout consistently rank as the most frequent customer complaints, but it is not always possible to hire more staff to help process customers.

By implementing call forwarding technologies, businesses can lower operational costs, while improving the customer experience.

Qbuster Call Forwarding system was designed to be the premier solution to speed customer throughput, provide operational efficiencies, and improve customer satisfaction.

Millions of customers a week experience a Qbuster call forwarding system at some of the biggest names in America, such as T.J.Maxx, HomeGoods, ACMoore, and Marshalls.

Technical Information

Controller device that appears behind the screen.
Controller
  • Operating System - Qbuster runs on Linux.
  • Installation - Simply connects to display monitor and wireless transmitter.
  • Resolution - Supports image quality up to HD 1080p.
  • Audio - Audio output directly from 3.5mm audio port or HDMI cable.
  • PDU Button Interaction - When the PDU button is pressed, the position number will flash on the CDU for 4 seconds (standard). Flash duration can be customized to any duration desired.
  • Screen Modes - Supports 4 different screen layouts including live TV.
  • Power - Qbuster controller requires on “clean power” 110v outlet.
Position display that signals what register number it is.
Position Display
  • Static/Dynamic Unit Color - Qbuster supports up to 99 cashier positions. Stock PDU colors are provided, custom static/dynamic colors are developed on request.
  • PDU Button Interaction - 9 second blink (standard). Flash duration can be customized to any duration desired.
  • Placement - 48” from counter to top of PDU.
  • Versatility - PDU numbers can be changed, no tech required.
  • Ease of Use - PDU can be turned on and off by the Associate. Instructions are printed on the Call Forward Button.
  • Energy Use - All PDUs have energy saving capabilities and power off after 5 hours of inactivity.
  • RF Frequency - System communicates wirelessly on 933Mhz.
Screen with optional marketing messages.
Marketing
  • Content Management - Qbuster system is stand-alone with the option of being connected to corp. network.
  • Content management updates - Offline updates are managed by 1-step USB update (standard). On-network updates are managed over corporate network (optional).
  • Supported File Formats - Qbuster can display all standard media file formats - .mov, .avi, .mp4.
Call forward button that lets users know what register is available.
Touch Buttons
  • Button Mechanism - Qbuster buttons are non-mechanical, touch sensitive.
  • Power - Buttons require one “clean power” 110v outlet within 48” of button placement.
  • Activation - Touch buttons can turn off a specific location by holding for 3 seconds.
  • User Indicator - Touch buttons have a user indicator light to show when position is active.

Products In Action

Qbuster Call Forward products at St. Peters Health
Qbuster Call Forward at a checkout counter in a retail store.
Qbuster Call Forward at a checkout counter at Service Ontario.
Qbuster Call Forward at a checkout counter at a bank.
Qbuster Call Forward at a checkout counter at Marshalls.
Qbuster Call Forward at a checkout counter at Marshalls.
Qbuster Call Forward at a checkout counter at New Canadian Tire.
Qbuster Call Forward at a checkout counter at T.J.Maxx.

Qbuster Advantage

 QbusterCompetition
Hub
  • Linux based (highly reliable)
  • Network compliant
  • Remote content management available
  • Windows or RasPi based (much less reliable)
  • Not Network compliant
  • Remote content management NOT available
Buttons
  • Mains powered (simply plug in)
  • Easy to reprogram on site (no tech needed)
  • User instructions (printed on button)
  • Battery (needs replacement every 9 months)
  • Complicated to reprogram on site (tech needed)
  • No instructions on button
Position Displays (PDU)
  • Supports up to 99 poisitions
  • Preprogrammed with 6 different blinking colors
  • iPad Mini size for clear visibility
  • High visibility LED for brightness
  • Limited to 24 positions
  • No blinking color options
  • Smaller size
  • Dimmer, less visible
Install
  • Simple Plug-and-play install
  • Component Labels printed directly on system
  • Complicated installation
  • No labelling provided
Video Display
  • Can show Live TV
  • Can have 3 different screen layouts
  • Cannot display Live TV
  • Only 1 screen layout
  • Industry Best Design
  • Industry Best Reliability
  • Industry Best Warranty
  • Plug & Play System Fully pre-programmed and ready to use out of the box
  • Supports Up to 99 Checkouts
  • Wireless Position DisplaysAllow quick, low cost install
  • Dynamic RGB DisplaysCan display almost any color
  • Video File ManagementReporting and system diagnostics online

Qbuster Family Comparison Chart

Features and Benefits

  • Feature: Linux-based

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Best selling Call Forward software

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: 1 Year Warranty Included

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: 1 Year Help Desk Included

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: 5 Different position light color options

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: 100-foot System Range

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Power Save Setting

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: 3 Language Options (English, Spanish, French)

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Plug & Play out of the box

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Plays uninterrupted video

    Available on Qbuster Basic: No

    Available on Qbuster Classic: No

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Requires video file (provided by client)

    Qbuster Basic: Not available

    Qbuster Classic: Required

    Qbuster Ad-Vance: Required

    Qbuster Live: Live Video Provided

  • Feature: Video files can be changed via USB or online

    Available on Qbuster Basic: No

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: No

  • Feature: Provides 3-section screen

    Available on Qbuster Basic: No

    Available on Qbuster Classic: No

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Supports any video file format - MP4, MOV, VOB, MPG

    Available on Qbuster Basic: No

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: No

  • Feature: Networkable

    Available on Qbuster Basic: No

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • Feature: Network Secure

    Available on Qbuster Basic: No

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: No

  • Feature: Requires a live cable feed

    Available on Qbuster Basic: No

    Available on Qbuster Classic: No

    Available on Qbuster Ad-Vance: No

    Available on Qbuster Live: Yes

  • (Optional) Feature: Professional installation available

    Qbuster Basic: Yes

    Qbuster Classic: Yes

    Qbuster Ad-Vance: Yes

    Qbuster Live: Yes

  • (Optional) Feature: Extended warranty

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes

  • (Optional) Feature: Customer insight data

    Available on Qbuster Basic: Yes

    Available on Qbuster Classic: Yes

    Available on Qbuster Ad-Vance: Yes

    Available on Qbuster Live: Yes